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Suburban Policies

Spacious suites featuring a separate living area, refined interiors, and premium amenities for guests who value comfort and elegance.

Terms of Use

Last Updated: June 2026

Welcome to Suburban Residency, Kottayam. By accessing or using our website, you agree to comply with and be bound by the following Terms of Use.

1. Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree, please do not use this website.

2. Website Purpose

This website is intended to provide:

  • Hotel information and services
  • Room availability and booking options
  • Customer service and support details

3. User Responsibilities

  • You agree to provide accurate booking and personal information
  • You will not use the website for unlawful or fraudulent purposes
  • You will not attempt to access restricted areas or disrupt website functionality

4. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Suburban Residency and is protected by applicable laws. Unauthorized use is strictly prohibited.

5. Booking Terms

  • All reservations are subject to availability and confirmation
  • Prices and policies displayed at the time of booking apply
  • Cancellation and refund policies are applicable as stated

6. Limitation of Liability

Suburban Residency shall not be liable for:

  • Any indirect or consequential damages
  • Website downtime or technical issues
  • Errors in pricing or availability

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or policies of those external sites.

8. Changes to Terms

We reserve the right to modify these Terms of Use at any time without prior notice. Changes will be updated on this page.

9. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Kottayam, Kerala.

10. Contact Information

If you have any questions regarding these Terms of Use, please contact us:

Suburban Residency
Kottayam, Kerala, India
Email: suburbanresidency@gmail.com
Phone: +91 81579 65079

Privacy Policy

Last Updated: June 2026

Suburban Residency (“we”, “our”, “the hotel”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

  • Name, phone number, email address
  • Address and identification details (as required by Indian law)
  • Payment details (securely handled via payment gateways)
  • Booking details and preferences
  • Website usage data (IP address, cookies, browser data)

2. How We Collect Information

  • Through online booking forms
  • During check-in at the hotel
  • Through cookies and website analytics tools
  • Through third-party booking platforms (OTAs)

3. Purpose of Data Collection

  • To process reservations and payments
  • To comply with legal and regulatory requirements
  • To provide customer service and support
  • To improve our hotel services and website experience
  • To send updates or marketing communications (with consent)

4. Sharing of Information

We do not sell your personal data. We may share information with:

  • Government or law enforcement authorities (as required by law)
  • Payment processing providers
  • Online booking partners (Booking.com, MakeMyTrip, etc.)
  • Authorized service providers working with us

5. Data Security

We implement reasonable security measures to protect your information, including secure payment processing and restricted access to personal data.

6. Data Retention

Your data is retained only for as long as necessary to fulfil booking services and comply with Indian legal requirements.

7. Cookies and Tracking

Our website uses cookies to:

  • Improve website performance
  • Analyze visitor behavior
  • Enhance user experience

You may disable cookies in your browser settings.

8. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of incorrect data
  • Request deletion of data (subject to legal requirements)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Suburban Residency
Kottayam, Kerala, India
Email: suburbanresidency@gmail.com
Phone: +91 81579 65079

Booking Policy

Last Updated: June 2026

Welcome to Suburban Residency, Kottayam. This Booking Policy outlines the terms and conditions for reservations made through our website, mobile platforms, or third-party booking channels.

1. Reservations

  • All bookings are subject to availability
  • Booking confirmation will be sent via email or SMS
  • Guests must provide accurate personal and contact details

2. Check-in and Check-out

  • Check-in time: 12:00 PM
  • Check-out time: 11:00 AM
  • Early check-in and late check-out are subject to availability and additional charges

3. Payment Policy

  • Advance payment may be required to confirm bookings
  • Accepted payment methods include:
    • UPI
    • Credit / Debit Cards
    • Net Banking
  • Full payment may be required during peak season or promotional bookings

4. Pricing and Taxes

  • Room rates are per night and per room
  • Applicable GST is charged as per Indian government regulations
  • Additional services (food, laundry, etc.) will be charged separately

5. Cancellation Policy

  • Free cancellation up to 48 hours prior to check-in (standard bookings)
  • 50% charge for cancellations within 24–48 hours
  • No refund for cancellations within 24 hours or no-show
  • Different policies may apply during peak seasons or special offers

6. No-show Policy

If a guest fails to check in without prior notice, the hotel reserves the right to charge the full booking amount or at least one night's stay.

7. Modification Policy

  • Changes to booking dates are subject to availability
  • Rate differences may apply

8. Refund Policy

  • Eligible refunds will be processed within 7–10 working days
  • Refunds will be made to the original mode of payment

9. ID Requirements

  • All guests must provide valid identification at check-in
  • Foreign guests must present passport and visa
  • Indian guests must present Aadhaar, Driving License, or Voter ID

10. Hotel Rights

  • The hotel reserves the right to refuse or cancel bookings in case of:
    • Fraudulent transactions
    • Incorrect information provided by the guest
    • Violation of hotel policies

11. Force Majeure

Suburban Residency shall not be liable for cancellations or service interruptions caused by events beyond control, including natural disasters, government restrictions, or emergencies.

12. Contact Information

For booking-related queries, please contact:

Suburban Residency
Kottayam, Kerala, India
Email: suburbanresidency@gmail.com
Phone: +91 81579 65079

Refund Policy

Last Updated: June 2026

This Refund Policy outlines the terms under which refunds are processed at Suburban Residency, Kottayam.

1. Eligibility for Refund

  • Refunds are applicable only for cancellations made within the allowed cancellation period
  • Applicable refund amount depends on the timing of cancellation

2. Standard Refund Terms

  • Full refund for cancellations made at least 48 hours before check-in
  • 50% refund for cancellations made between 24–48 hours before check-in
  • No refund for cancellations made within 24 hours of check-in
  • No refund for no-show (failure to check-in)

3. Peak Season / Special Bookings

  • Different cancellation and refund policies may apply during peak periods, holidays, or promotional offers
  • Such terms will be clearly mentioned at the time of booking

4. Non-Refundable Bookings

  • Discounted or promotional bookings may be marked as non-refundable
  • No refund will be processed for such bookings

5. Early Check-out

No refund will be provided for unused nights in case of early departure.

6. Refund Processing

  • All eligible refunds will be processed within 7–10 working days
  • Refunds will be credited to the original mode of payment

7. Third-Party Bookings (OTAs)

For bookings made through third-party platforms (such as Booking.com, MakeMyTrip, etc.), refund policies of the respective platform may apply. Guests are advised to check the applicable policy at the time of booking.

8. Cancellation by Hotel

In rare circumstances where the hotel cancels a booking due to operational reasons, unforeseen events, or force majeure:

  • Guests will receive a full refund, or
  • Alternate accommodation may be arranged (subject to availability)

9. Force Majeure

The hotel shall not be liable for refunds or compensation for cancellations resulting from events beyond control, including natural disasters, government restrictions, or emergencies.

10. Contact Information

If you have questions regarding refunds, please contact us:

Suburban Residency
Kottayam, Kerala, India
Email: suburbanresidency@gmail.com
Phone: +91 81579 65079

Cookie Policy

Last Updated: June 2026

This Cookie Policy explains how Suburban Residency, Kottayam (“we”, “our”, “the hotel”) uses cookies and similar technologies on our website.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve functionality and user experience.

2. How We Use Cookies

  • To enable website functionality and booking features
  • To remember user preferences
  • To analyze website traffic and usage
  • To improve performance and services

3. Types of Cookies We Use

a. Essential Cookies

These cookies are necessary for the website to function properly, including booking and navigation.

b. Analytics Cookies

These cookies help us understand how visitors interact with our website (e.g., pages visited, traffic sources).

c. Functional Cookies

These cookies remember your preferences and enhance your experience.

d. Marketing Cookies

These cookies may be used to display relevant advertisements or promotions.

4. Third-Party Cookies

We may use third-party services such as analytics tools or booking engines that may place cookies on your device. These are governed by the respective third-party policies.

5. Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact website functionality.

6. Consent

By continuing to use our website, you consent to our use of cookies in accordance with this policy. You may withdraw your consent at any time by changing your browser settings.

7. Changes to this Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page.

8. Contact Information

If you have any questions regarding this Cookie Policy, please contact us:

Suburban Residency
Kottayam, Kerala, India
Email: suburbanresidency@gmail.com
Phone: +91 81579 65079

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