Terms of Use

1Using the website

The website provides information about rooms, dining, events, offers and ways to contact or reserve with the hotel. By using it, you agree to these terms to the extent permitted by law. You may contact the hotel directly if you need clarification before relying on information or making a booking.

Use of the website does not itself confirm a reservation, accept a charge, or consent to optional marketing or analytics. Transaction terms must be made available before a booking or order is accepted.

2Bookings, enquiries and orders

Availability, rates, room features, meal plans and services depend on the selected date and accepted offer. A reservation requires confirmation under our Booking Policy. Cancellations and refunds follow the Cancellation & Refund Policy and any specific terms accepted at booking.

An online table-reservation request is subject to the restaurant manager’s confirmation. An event enquiry does not hold a hall; Courtyard or Orchid bookings and catering require an accepted proposal and the stated advance. Pickup orders are subject to order acceptance, item availability and the terms supplied for that order.

3Prices, photographs and service descriptions

We take reasonable care to keep information accurate. Room layouts, photographs and menu illustrations may represent a category or serving suggestion; a material feature expressly promised in your confirmation remains part of your booking. Ask us before booking if a particular layout, accessibility feature or facility is essential to you.

Final prices and applicable taxes or other lawful charges must be disclosed before acceptance. If a material pricing or availability error is discovered, we will explain it and seek your agreement to any correction. We will not impose a higher price on an existing booking without agreement; if we cannot honour it, applicable cancellation and refund rights remain available.

A restaurant or lounge name, a photograph, or the hotel’s star category does not promise that alcohol is available or included. Any alcohol service, if offered, must be expressly confirmed and comply with applicable Kerala licensing, age, service-hour and dry-day requirements.

4Your responsibilities

• Provide accurate information and make bookings or requests only for yourself or people you are authorised to represent. A person entering a booking agreement must be at least 18.
• Do not use the website for fraud, impersonation, unlawful activity, harassment or sending malicious material.
• Do not attempt unauthorised access, bypass security controls, interfere with services or extract information in a way that disrupts the website or infringes others’ rights.
• Respect the hotel’s lawful registration, safety and guest-conduct requirements when using its services.

5Website content and intellectual property

Hotel logos, original text, designs and images are owned by or licensed to the hotel; third-party names and content remain the property of their respective owners. You may view the website and retain a copy of relevant booking or policy information for personal use.

Commercial reproduction or misleading use of the hotel’s brand requires permission unless otherwise allowed by law. These terms do not restrict a guest’s lawful complaint, review or use of material permitted by applicable law.

6External services and communications

The website may link to booking platforms, payment services, maps, social media or WhatsApp. Their own terms and privacy notices apply to use of their services. Please verify a payment destination and contact the hotel if instructions appear inconsistent with your booking.

An external provider may have its own processing or availability limits. This does not remove any responsibility the hotel has for its own service, representations or selected service providers under applicable law.

7Privacy and cookie choices

Information handling is described in our Privacy Policy. Website storage and optional analytics choices are described in our Cookie Policy. Acceptance of these terms does not replace any separate consent required for those purposes.

8Availability and responsibility

The website may be unavailable temporarily for maintenance or because of a technical interruption. Contact the hotel if you cannot complete a time-sensitive request; retain any booking or cancellation evidence. Website downtime does not automatically cancel a confirmed reservation or remove an existing right to a refund.

Any restriction on liability applies only to the extent permitted by law. Nothing here excludes liability or a remedy that cannot lawfully be excluded, including rights relating to fraud, negligence, personal injury, deficient service or an unfair trade practice. Disruptions affecting an actual stay are addressed in the Cancellation & Refund Policy.

9Governing law and disputes

These terms are governed by the laws of India, including applicable requirements in Kerala. Courts in Kottayam may hear disputes where they have jurisdiction. This does not prevent a consumer from approaching a competent consumer commission, statutory authority or other forum available under applicable law, including where the law gives the consumer a choice of forum.

Please first contact the General Manager so that we can try to resolve the concern. We acknowledge complaints within 48 hours and aim to resolve them within one month, or within a shorter applicable legal period. This process does not postpone or limit any statutory remedy or filing deadline.

10Changes to these terms

Updated terms will carry a revised date. Changes apply prospectively and do not retrospectively worsen an existing confirmed booking without your agreement or a legal requirement. Where additional notice is required by law, it will be provided.