Cancellation & Refund Policy
Last Updated: June 2026
This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are handled at Suburban Residency, Kottayam.
1. Eligibility for Refund
- Refunds are applicable only for cancellations made within the allowed cancellation period
- Applicable refund amount depends on the timing of cancellation
2. Standard Refund Terms
- Full refund for cancellations made at least 48 hours before check-in
- 50% refund for cancellations made between 24–48 hours before check-in
- No refund for cancellations made within 24 hours of check-in
- No refund for no-show (failure to check-in)
3. Peak Season / Special Bookings
- Different cancellation and refund policies may apply during peak periods, holidays, or promotional offers
- Such terms will be clearly mentioned at the time of booking
4. Non-Refundable Bookings
- Discounted or promotional bookings may be marked as non-refundable
- No refund will be processed for such bookings
5. Early Check-out
No refund will be provided for unused nights in case of early departure.
6. Refund Processing
- All eligible refunds will be processed within 7–10 working days
- Refunds will be credited to the original mode of payment
7. Third-Party Bookings (OTAs)
For bookings made through third-party platforms (such as Booking.com, MakeMyTrip, etc.), refund policies of the respective platform may apply. Guests are advised to check the applicable policy at the time of booking.
8. Cancellation by Hotel
In rare circumstances where the hotel cancels a booking due to operational reasons, unforeseen events, or force majeure:
- Guests will receive a full refund, or
- Alternate accommodation may be arranged (subject to availability)
9. Force Majeure
The hotel shall not be liable for refunds or compensation for cancellations resulting from events beyond control, including natural disasters, government restrictions, or emergencies.
10. Contact Information
If you have questions regarding refunds, please contact us:
Suburban Square, KK Road, Kanjikuzhi,
Kottayam, Kerala, 686004
Email: suburbanresidency@gmail.com
Phone: +91 81579 65079