Privacy Policy

1Information and why we need it

2How information reaches us

We receive information when you enquire, reserve, place an order, attend an event, check in, pay, make a service request or contact us by phone, email or WhatsApp. A booking platform, travel agent, employer, event organiser or person booking for you may provide information needed for the service. Anyone sharing another guest’s information should be authorised and make this policy available to them.

3Service information and consent

We use information to fulfil your requests, perform agreed services, meet legal duties, protect safety and prevent fraud, and obtain consent where required. If information necessary for a booking or lawful guest registration is not supplied, we may be unable to provide that service; we will explain the requirement.

Promotional messages require a separate choice where consent is required. A booking enquiry, accepting website terms or staying at the hotel does not by itself enrol you for promotional messages. You can opt out using the message instructions or by contacting the General Manager. Essential booking, payment and service communications may still be sent.

4Who receives information

We do not sell personal information. Access and sharing are limited to what is needed for the stated purpose:

• Authorised hotel personnel and contracted providers supporting reservations, property management, restaurant orders, IT, hosting, communications, payments or accounting.
• Booking platforms, agents, employers or event organisers where necessary for the reservation or agreed billing arrangement; unrelated personal details are not shared merely because they made the booking.
• Government, immigration, law-enforcement or other authorities where disclosure is legally required, including prescribed reporting of foreign guests and OCI cardholders.
• Professional advisers, insurers or emergency-service providers where needed for a lawful claim, incident or emergency.

A provider may process data outside India. Any transfer must meet applicable legal restrictions and the safeguards relevant to the service. External booking, payment, WhatsApp and social-media providers also apply their own privacy notices; please review them when using those services.

5Payments and sensitive information

Use the payment facility or verified payment instructions supplied for your booking. Payment providers may process card or bank details under their own security and privacy arrangements. The hotel needs payment references and billing records; you should never send a card PIN, CVV, OTP, password or UPI PIN to hotel staff by email, telephone or WhatsApp.

Please avoid including medical records, identity scans or other sensitive material in a general enquiry. If information is needed for a particular assistance or registration request, staff will explain the purpose and how to provide it.

6Retention and security

Personal information is kept only for the service, accounting, legal, security or complaint-handling purpose for which it is needed. Guest records, tax records and transaction records may need to be retained for statutory periods. Relevant records may be preserved longer for a dispute, legal hold or investigation. When information is no longer needed for these purposes, we securely delete or anonymise it.

Access controls, appropriate technical safeguards and staff confidentiality practices are used to protect information. No system can be guaranteed completely secure. Suspected incidents are assessed and affected people and authorities are notified where applicable law requires. A cookie lifetime is not the same as the retention period for booking records or analytics reports.

7Children’s information

Reservations should be made by an adult. A parent, guardian or authorised accompanying adult should provide only the child’s information needed for accommodation, meals, registration or assistance. Applicable guardian-consent requirements must be followed. Children’s information is not used for targeted marketing by the hotel.

8Your information requests

You may contact the General Manager to ask about information held about you, request a correction or deletion, raise a concern or withdraw consent to an optional use. We may need reasonable verification of your identity or authority before acting. We will explain if a legal record-keeping duty or another applicable exception prevents all or part of a request.

Withdrawal does not invalidate earlier lawful processing and does not remove records that must be retained. If you withdraw information necessary for a requested service, we will explain any effect on providing that service. Additional statutory rights, including nomination where provided by law, apply when the relevant legal provisions are in force.

9Cookies and external links

Our Cookie Policy describes website storage and third-party services. These policy pages offer an optional analytics choice. Controls on these pages do not change cookies or tracking on an external booking or social-media service, and do not automatically change the behaviour of other hotel website pages.

A link to a third-party service is not a guarantee of its privacy practices. Please check the provider’s notice before submitting information.

10Applicable law, complaints and updates

Information handling is subject to applicable Indian law, including relevant provisions of the Information Technology Act, associated data-protection rules, and the Digital Personal Data Protection Act, 2023 and Rules, 2025 as and when their respective provisions take effect.

Please raise a privacy concern with the General Manager using the contact details below. We acknowledge complaints within 48 hours and aim to resolve them within one month, or within a shorter applicable legal period. This process does not restrict access to a competent authority or other legal remedy. Material policy changes will be posted with a revised date; additional notice or consent will be sought where required.