Privacy Policy
Last Updated: June 2026
Suburban Residency (“we”, “our”, “the hotel”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
- Name, phone number, email address
- Address and identification details (as required by Indian law)
- Payment details (securely handled via payment gateways)
- Booking details and preferences
- Website usage data (IP address, cookies, browser data)
2. How We Collect Information
- Through online booking forms
- During check-in at the hotel
- Through cookies and website analytics tools
- Through third-party booking platforms (OTAs)
3. Purpose of Data Collection
- To process reservations and payments
- To comply with legal and regulatory requirements
- To provide customer service and support
- To improve our hotel services and website experience
- To send updates or marketing communications (with consent)
4. Sharing of Information
We do not sell your personal data. We may share information with:
- Government or law enforcement authorities (as required by law)
- Payment processing providers
- Online booking partners (Booking.com, MakeMyTrip, etc.)
- Authorized service providers working with us
5. Data Security
We implement reasonable security measures to protect your information, including secure payment processing and restricted access to personal data.
6. Data Retention
Your data is retained only for as long as necessary to fulfil booking services and comply with Indian legal requirements.
7. Cookies and Tracking
Our website uses cookies to:
- Improve website performance
- Analyze visitor behavior
- Enhance user experience
You may disable cookies in your browser settings.
8. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of incorrect data
- Request deletion of data (subject to legal requirements)
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
11. Contact Information
If you have any questions about this Privacy Policy, please contact us:
Suburban Square, KK Road, Kanjikuzhi,
Kottayam, Kerala, 686004
Email: suburbanresidency@gmail.com
Phone: +91 81579 65079