Booking Policy

1Reservations and confirmation

Bookings are subject to availability. An enquiry, availability request, WhatsApp message or payment acknowledgement alone is not a confirmed reservation. A booking is confirmed when the hotel or authorised booking channel issues a confirmation and any stated payment requirements have been met.

Check the guest name, arrival and departure dates, room category, number of guests, meal plan, total price, payment schedule and cancellation terms in your confirmation. Tell us promptly about any error. The person making the booking must be at least 18 and authorised to book for the other guests.

2Arrival and departure

• Check-in: 12:00 noon. Check-out: 11:00 am. All booking deadlines use Indian Standard Time (IST, UTC+05:30).
• Early arrival and late departure require confirmation, are subject to availability, and may attract charges disclosed before acceptance.
• The front desk provides 24-hour arrival and guest assistance. Please tell us about a late-night or delayed arrival so we can confirm arrangements for holding your room.
• A stay beginning before the normal check-in time may require booking the preceding night. A request for early access does not reserve that night.

3Identification and guest registration

• Adult guests must present valid government-issued photo identification for verification and complete the required guest registration. Accepted Indian documents include a passport, driving licence, voter ID or Aadhaar. Aadhaar is one option; it is not the only acceptable identification.
• Foreign nationals must present their passport and the visa, OCI card or other permission applicable to their entry and stay. The hotel completes prescribed foreign-guest reporting, including for OCI cardholders, through the government reporting system (Form III, formerly Form C).
• Children must be accompanied by a parent, guardian or authorised responsible adult. Age and accompanying-adult details may be required for the booking and any applicable registration obligations.
• Identity records are handled as described in our Privacy Policy. Do not send identity-document scans or payment credentials with an initial enquiry.

4Occupancy, children and special requests

Your confirmation states the permitted occupancy and any child, extra-person, extra-bed or meal charges. Please declare all adults and children, with children’s ages, before confirmation. Do not assume an extra bed, an additional guest or a child’s meals are included.

Bed type, adjoining rooms, early check-in, extra beds and other preferences are requests unless expressly confirmed. Tell us about mobility, accessibility or other assistance needs before booking so we can describe the available facilities and confirm suitable arrangements.

5Room rates, inclusions and taxes

Unless the offer states otherwise, room rates are quoted in Indian Rupees (INR), per room, per night, for the occupancy and meal plan specified. The final quotation or booking summary must identify inclusions, applicable GST and other lawful charges before payment.

Complimentary facilities are identified on the room or amenities page and in your booking details. Breakfast is included only where your selected rate says so. Dining, chargeable minibar items, laundry, extra beds, transport, doctor-on-call services and venue hire are charged separately unless expressly included. Requested paid services and their prices require your acceptance.

6Advance payments and settlement

An advance or full prepayment may be required; the amount and due date will be stated before confirmation. Payment options confirmed by the hotel may include UPI, accepted credit/debit cards and bank transfer. Pay only through the hotel’s verified payment instructions or the authorised booking platform.

Any balance and authorised incidental charges must be settled as agreed, normally by check-out. If a security deposit or card authorisation is required, its amount, purpose and release arrangements will be disclosed before acceptance. A security deposit is separate from a booking advance. Please retain your receipts.

7Changes, cancellations and no-shows

Date, room or occupancy changes are subject to availability, any rate difference and the cancellation conditions of the original booking. A change is effective when confirmed in writing. A modification request does not automatically extend a cancellation deadline.

For standard direct room bookings, cancellation is free at least 48 hours before check-in; a 50% accommodation charge applies from 24 hours to less than 48 hours; and a 100% accommodation charge applies within 24 hours or for a no-show. The calculation, exclusions and refund process are explained in the Cancellation & Refund Policy.

8Special rates, dining and events

Non-refundable rates, peak dates, packages, group bookings, corporate agreements and long stays may have different payment or cancellation terms. These must be disclosed before booking and recorded in the confirmation. For travel-agent or online-platform bookings, the terms accepted through that channel apply, subject to mandatory consumer rights.

Restaurant table requests require the restaurant manager’s confirmation. Courtyard and Orchid events, conference bookings, catering and pickup orders follow their accepted quotation or order terms. Room cancellation percentages do not automatically apply to dining or events. Restaurant and lounge availability, and any licensed services, must be confirmed for the relevant date.

9Guest conduct and hotel assistance

Please follow lawful registration, fire-safety, visitor and non-smoking requirements and respect other guests and staff. Proven loss or damage beyond normal wear may be charged on a documented, reasonable basis; any charge will be explained. Services may be refused or ended for fraud, a legal restriction or a serious safety or conduct issue, with reasons explained where lawful and appropriate.

If the hotel cannot honour a confirmed reservation, the hotel-cancellation terms in our Cancellation & Refund Policy apply. Changes to these website policies do not retrospectively worsen the terms of an existing confirmed booking. Nothing in this policy removes rights or remedies available under applicable law.